Ombudsman

At Kent & Essex Mutual Insurance Company, we strive to deliver the best possible service to our clients with respect and integrity.  Should we not meet your expectations, please do not hesitate to engage your broker and see if they can assist you.  If they are unable to address your concerns satisfactorily, they will direct you to one of our representatives.

Should neither the broker, nor a K&E representative resolve your concern to your satisfaction, you may contact our Ombudsman in writing at:

Ombudsman
Kent & Essex Mutual Insurance Company
PO Box 356
Chatham, ON N7M 5K4

or via email at:
ombudsman@kemutual.com

To better assist you, please ensure the following information is included with your request:

  • Your full name and address
  • Your policy and/or claim number
  • A phone number you can be reached at during business hours
  • Your exact concern and what you feel would be an appropriate resolution

Please note that, although the job of the Ombudsman is to investigate concerns, they are not at liberty to get involved in issues relating to the cost/availability of insurance, nor the investigation, negotiation or settlement of an insurance claim.

If you feel the Ombudsman cannot resolve your concern, please see the Right to Complaint Resolution section in our Consumer Rights & Responsibilities page.

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