Make a Claim

PLEASE NOTE: All claims should be reported to your broker as soon as possible after the loss. Your broker knows your policy and can answer many of your questions. All theft and vandalism claims must be reported to the Police.

Claims Information

Kent & Essex Mutual Insurance Company has been protecting our policyholders for over 129 years. We have a dedicated staff of 6 in-house adjusters ready to assist you with your claims emergency. Whether it’s a total loss house fire, a claim involving your farming operation, motor vehicle accident or a chipped windshield, we will be there to provide prompt, efficient service to ease your mind.

We will help you through this traumatic event by providing information on what to expect and answering your questions. We at Kent & Essex will make every effort to contact you the same business day that your claim is received in our office. Our After Hours Claims Emergency Service has responded to over 143 after-hours calls since January 1, 2015. We have assisted our policyholders with fire, water and vehicle impact claims to name just a few.

Our clients were provided with emergency response contractors, instructions and most of all peace of mind after being able to speak to their adjuster moments after their claims emergency arose. So far in 2015, we have assisted more than 24 clients with fire claims resulting in payments of over $635,000 and adjusted over 120 water losses with payments over 1.3 million dollars. June of 2016 will bring new legislation from the Ontario Government which will affect the Accident Benefits coverage on your automobile policy.

It is important that you speak to your broker about this important change to make sure you have the coverage you need to protect you in the event of an automobile accident resulting in injury to you or your loved ones. It is our pleasure to assist you in your time of need.

In the event of a claim, contact your broker. Find a Broker.

24 Hour Emergency Claims Service

To better serve your needs, we have introduced the 24-hour Emergency Telephone line.

Policyholders can report a weekend or after hours Claims Emergency that requires immediate attention by calling our toll-free number at 1 (800) 265-5206 and selecting option 1. Your call will directed to our dedicated after-hours claims adjuster who will respond to your call and provide you with information and instructions regarding the next steps of your claim.

Questions or after hour situations of a non-urgent nature can be directed to Your message will be forwarded to the appropriate person who will follow up with you on the next business day.

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