As an essential service we recognize our role is to provide as much of an uninterrupted service as possible while ensuring our staff remain safe and healthy during this difficult time.

While many of our employees are working remotely we continue to be just a phone call or email away for our brokers and policyholders.

Please contact your broker if there are any changes to the use of your vehicle, home or business:

  • If you are no longer using your vehicle to commute to work or it is not being used for business/commercial use you may be eligible for a premium reduction.
  • If you are temporarily using your vehicle on a volunteer basis to deliver meals or groceries.
  • If you are now using your vehicle for business or commercial use.
  • If you are now operating a business from your residence.
  • If your business is shut down, unoccupied or vacant.

Until May 31, 2020, we are also waiving the $50 NSF fee for returned payments. You are still responsible for any charges from your bank.

Should you need to make a change to your policy, report a claim or have any questions, please contact your broker.

On behalf of the team at Kent & Essex Mutual, stay safe and thank you for your continued support.

April 16, 2020

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