Vice President

will have a big impact on the achievement of the overall strategic direction and objectives as you oversee the management of Claims Operations for Kent & Essex Mutual. The successful candidate will be responsible for driving employee engagement, efficient and effective work processes, quality service, effective indemnity and legal expense control, proper reserving practices, creating operational efficiencies and delivering on Key Performance Indicators (“KPIs”). The Vice President of Claims will be responsible to provide visible and effective leadership ensuring that the corporate strategy, business plan objectives, initiatives and priorities are implemented, clearly communicated and executed within the functional area.

Kent and Essex monogram logo with ampersands watermark

The Vice President of Claims reports to President & CEO and is a key member of the Leadership Team which provides you with the opportunity to be an authentic leader, making ethical decisions while you inspire and motivate the claim’s team along the way. This position is based in Chatham-Kent, Ontario with a hybrid of in-office and remote work.

This role is dynamic in nature as the requirements for our policyholders, broker partners, employees, and the company overall are ever changing as we progress and grow, therefore, the successful candidate must have a proven track record of superior skills in management, leadership, employee engagement, driving performance within the claims functional area and change management. Additionally, this position will build lasting relationships with executive leadership, key business partners, and other stakeholders.

The successful candidate will be a seasoned, innovative leader with at least 10 years of progressive senior level experience in a senior claim’s management role. In addition to an impressive professional career, this new leader will possess an undergraduate degree coupled with advanced knowledge of complex claims handling concepts, practices, and techniques, as well as experience in the adjudication of complex property and casualty claims. You are an inspiring and genuine people person, with a proven commitment and ability to implement optimum standards of service for our policyholders and broker partners while you create and develop a claims operational team that is engaged, inspired, and committed to the overall mission and vision of Kent & Essex Mutual as you oversee and direct the claims operations for our company.

Apply Today

Please apply in confidence to Human Resources by email to before October 6, 2021. We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Kent & Essex Mutual will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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