Administrative Support

position will provide a full range of administrative support services to the claims department. Ideally this position will be a steppingstone to launch your career with Kent & Essex Mutual allowing for other career opportunities within our organization as you learn more about the claims process and the business of insurance. By joining the Team at KENT & ESSEX MUTUAL INSURANCE your career is headed in the right direction! It is an exciting time to join our fast paced and growing organization.

Kent and Essex monogram logo with ampersands watermark


  • Provide a full range of administrative support services which will include handling incoming documentation and communications with external clients and broker partners
  • Provide required administrative support to claims adjusters
  • Receive new claim reports, assign to the appropriate adjuster, and enter the claim into our core system
  • Process claims payments, print/mail cheques, and prepare correspondence
  • Provide exceptional customer service to our policyholders and broker partners
  • First point of contact in the claims department answering phones and providing back-up to reception group within the company, and cross trained for all lines of business within the claims department for administrative support responsibilities
  • Confidentially and appropriately collect and disseminate information, ensuring that sensitive, proprietary, and confidential information is released only to those authorized


  • Required to have exceptional customer service skills and display empathy while communicating with policyholders who are amid a stressful loss situation and insurance claim
  • 3-5 years of experience in an administrative support role
  • Experience working within an insurance company or brokerage is preferred but not required
  • Proven ability to consistently demonstrate high attention to detail and accuracy
  • Exceptional oral and written communication skills with internal and external contacts or business partners
  • Ability to work collaboratively within the team
  • Demonstrated ability to manage and prioritize multiple tasks in a busy environment
  • Possess a positive attitude towards change and process improvement
  • Tech savvy with the ability to learn and use new software with ease, as well as fluent with MS Suite of products

Apply Today

KENT & ESSEX MUTUAL INSURANCE is a well-established local mutual insurance company located in Chatham-Kent for over 130 years. We offer a rewarding and positive environment to take that next step in your career. We are a progressive company that believes in giving back to our community, ongoing development opportunities, as well as providing a competitive compensation program.

Qualified applicants should apply in confidence to Human Resources by August 5, 2022, via email:

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted. Appropriate accommodations will be provided upon request throughout the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA)

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